5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors employ security guard companies they have a picture in mind of what their contract security force will look like, but too often what they get isn’t what they envisioned. What we have discovered is that almost all security guard companies are capable of supplying the support that property supervisors want, but too often do not due to a lack of ongoing quality control procedures.
Security guard companies are unlike any vendor a property supervisor usually hires. If you employ a painter, then you can see whether they do their tasks by looking at the walls. However, when you employ a security guard business, how often can you determine whether the protector company is doing their job including running background checks and drug screenings, providing good training to your own guards, and effectively monitoring and supervising your guards. In most cases they likely are, but it is important to implement a method of verification and quality control to make sure that problems connected with the lack of doing these tasks don’t start to occur.
In this article we will discuss five (5) simple actions to improving your safety guard service and achieving what you picture as your ideal retail security London.
Display Your Guards Qualifications
In most nations, guards have been mandated to have a specified amount of training before they could start working as security guards. If your state is among those states, make sure your security guard company is compliant.
If you are in a country where there are no state requirements for shield certificate, then inquire into the sort of training that’s being supplied by your security provider and inquire does it look adequate.
Additionally, is the security guard firm performing background and drug screenings on all of your defenses BEFORE they send them to your own property? If they’re, they should be supplying you with verifications. Otherwise, why?
Another superb way to display whether the protector is a good match for your property is to perform a brief”interview” to get a feel for the guard and also to explain your expectations. This first dialogue can tell you a good deal on what to expect from this guard and it provides you a chance to request another guard if you think it is essential.
Evaluate Guard Training
Although most security guard companies have a very thorough orientation that introduces each guard to the business itself, in several cases the shield’s orientation to his delegated property isn’t quite as complete. We predict the orientation to the delegated property”Website Specific Training”. Find out what your site specific training looks like:
• Can it occur at your property?
• Who does the training?
• How long is each officer educated?
• How long can the security firm double lender?
Determine the answer to each of the questions and be sure they match what you believe is adequate. You should even think about sitting in on your safety guard business’s orientation and your site special training to get an understanding of what goes on preparing a guard to operate in your property.
Guard supervision is among the main factors of good security guard support. When security companies deliver poor supervision, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Lack of supervision also removes the opportunity for the protector to understand and better understand their duties. If the guards are not being supervised, they start to feel their job isn’t important and they start to see themselves as not as a region of the security group. When guards don’t feel like part of your group it typically leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, onsite managers may not be included. If your contract does not demand onsite oversight, how can your security guard firm remotely supervise its guards? Outside the Standard security firm field supervisor spot checks, the 2 methods of remote supervision that prove most effective are: Officer Check-Ins
In case your guards must make rounds of your property, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems provide a remote way of monitoring the guards while they’re on your property. These tracking systems allow the security guard business to track the log and time the action of these guards while they’re making rounds to several areas on your property. Most Officer Tour Tracking Systems can generate reports which enable the safety guard firm to quickly get an understanding of whether the protector is making rounds. The property manager also needs to be provided with an updated version of those reports. Manufacturers of such systems include Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have discovered that having a method for guards to check in frequently with the safety guard provider provides a way of earning sure each guard is secure and alert. By having guards check-in frequently together with the safety guard business, at least every 30 minutes, guards believe their safety is important and being awake and attentive is also an important part of their job.
Inspect Your Favorite
After hours inspections of your guards are almost always good ways of finding out just what is occurring with your safety as you are not there. Through these inspections, be sure to ask your safety guards questions about their duties and responsibilities to make sure they understand their tasks. In fact, we suggest having your safety guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) with a certified security consultant as part of your ongoing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing exactly that. Bear in mind, when choosing a security consultant be confident the consultant isn’t actually a security guard business. If that’s the case, your audit is guaranteed to develop problems with your current security guard business.